When are you open?
During the months of November and December we are open seven days a week from 8am to 5pm. At all other times during the year we are here Monday through Friday 8am to 4pm - please call ahead if you plan on visiting or touring our farm to set up an appointment.
Where are you located?
Click here for directions to our farm.
Is someone available to help cut and bale our tree?
On weekdays there is usually someone available to help our customers. On weekends, we do have a helper available who specifically works with our choose and cut customers.
Will our tree be tied or baled?
We are able to bale the tree if our customer wants us to.
How much do the trees cost?
The trees are $50.00 up to 8' tall, $75.00 from 8' to 10' tall, and $125.00 for trees over 10' tall.
What do you accept for payment?
We accept cash, checks, Visa, MasterCard, Discover, and American Express.
Can we tag our tree ahead of time and then return to cut it?
Absolutely - please stop in at the farmhouse to get the appropriate tags.
Do you have a gift shop?
Yes, we have a large gift shop and wreath room. We have wreaths, roping/garland, kissing balls, brush, and other gift items for sale. We have decorators available seven days a week to assist you with your Christmas decorating needs.
How are the trees packaged and shipped?
Our trees are not tied. They are winched into a heavy duty, wax lined cardboard box. All of our trees and wreaths are shipped via FedEx. View a Youtube video on the boxing of a mail order tree.
When will my tree be cut?
Your tree is cut two days prior to shipment. This allows time for your tree to be put on a shaker. The shaking process removes excess water, snow, loose needles and debris. Your tree is then placed in a cold storage room until shipment.
What is the proper way to care for my tree?
After receiving your tree, we strongly recommend that you put a fresh cut on the butt. This allows your tree to drink properly. It is important to not only put your tree in water, but to replenish that water daily. Inside the tree box you will find a plastic bag containing detailed tree care instructions and a Kling card. The Kling card is full of preservatives and is meant to dissolve in the stand water.
Help - I have put my tree in water and it is not drinking!
No need to worry. Our trees are very fresh cut and sometimes they are so full of moisture that they will not drink much at first. After a few days, you will probably see an increase in the amount of water your tree is consuming.
I received my tree today and I am not able to set it up for a couple of days. Will it be alright?
If you cannot set your tree up for a couple of days it will be perfectly fine. However, it is best to store your tree in a cool area out of the direct sunlight. Also, it would be beneficial to open the ends of the box.
What is the largest tree I can get?
The largest tree we are able to ship is 9 feet tall.
Is there any way to track my tree once it leaves your facility?
If you provide us with a current e-mail address, an automatic notification will be sent to you from FedEx supplying you with a tracking number and the departure date of your tree. Simply, go to fedex.com and enter your tracking number. If you do not have an e-mail address call us toll free and we will give you your tracking information.
Do your trees and wreaths come with a guarantee?
We offer a 100% guarantee on all of our products. If you are not happy with your tree or wreath, call or e-mail us and we will either send you a replacement or refund your money. However, we do not guarantee shipping or transit times.
How long will it take to get my tree?
Please see this FedEx map to help you determine transit times.
What if I'm not home when FedEx delivers my tree?
Our trees are shipped "no signature required", therefore they will be left at your residence even if no one is home.
Why are there so many brown or loose needles in the box and near the base of the tree?
The brown needles on the bottom and towards the inside of the tree are not uncommon. The important part in determining whether or not the needle loss is a problem is to note the ratio of brown needles (the inside needles) falling off versus actual green needles. The tree has brown needles on the inside and close to the butt due to the sunlight not being able to penetrate to them because it is blocked by the outer branches - this is a natural process. These are the first to fall off when the tree is put into a house because naturally they are not as strong and attached to the branch as the green needles. The brown needles will not spread to the outer branch. It is normal for there to be some green needle loss due to the process of being boxed and shipped. Needle drop will lessen in a day or two after the tree is set up - if it persists please e-mail or call us.
Where can I get a wholesale price list?
Call us toll free and we will mail or fax a price list or you can join our mailing list and have one e-mailed directly to you.
When should I place my wholesale order?
The earlier the better! Due to our large, returning customer base, we are typically sold out of wholesale trees by August/September.
Is there a minimum order?
There is no minimum order if you plan on picking your trees up. If you need the trees trucked to you, you must order a minimum of 150 trees.
Can I come look at the trees before I order?
Yes, we encourage people to visit our farm. Please call ahead to set up an appointment.
How do I place an order?
You can call us toll free to place your order or send your price list directly to us via fax, mail, or e-mail. Please keep in mind orders are not confirmed until we receive a 35% deposit.
Do I have to arrange my own trucking?
You are welcome to arrange your own trucking. However, we now offer delivery with our own trucks - please call or e-mail for a delivery quote.
I am opening a new retail lot - what is a good mixture of trees in terms of sizes, species, and grades to have on my lot?
Please refer to this sample order [21 KB pdf] to give you an idea of a good mix of trees to have available on your lot. For 2017 wholesale pricing please call or e-mail us.
When should I place my nursery order?
We do not start accepting nursery orders for the following Spring until September 1st. If you are a returning customer you will automatically be mailed or e-mailed a current price list with order form. Due to inventory fluctuations each year, the earlier an order is placed the better.
Do you require a deposit?
Yes, a 30% deposit is required. We do not accept orders without deposits. The balance of your order must be paid in full before your order is shipped or at the time of pick up.
Are you able to ship transplants?
Yes, we can ship your transplants to you. They are shipped via FedEx and shipping rates are determined based on the size of the plants and the quantity that you order.
Do you provide planting services?
Yes, we do. Please call or e-mail for a quote.
When will my transplants be ready?
In the past, we have been able to dig and have transplants ready for our customers in mid April, but that is more the exception than the rule. Due to our location, we are at the mercy of Mother Nature and when the frost comes out of the ground. It is usually safe to plan on your transplants being available for pick up or shipment during the first week of May.
Can you provide me with some basic planting instructions?
When we plant our trees we use a spacing of 6' between the rows and 5.5' within the rows. However, we use tractors to meet all of our tree care needs and that is why we need so much space - if you plan on caring for the trees by hand you can lessen the spacing some, but a mature Christmas tree still needs approximately 4' - 5' in diameter to grow properly. When you plant the trees dig a hole approximately 6" - 8" deep - every tree is different, but make sure all of the roots are completely covered with soil. They should be watered after planting if it has been dry for an extended period of time and you can use a small handful of 10-10-10 fertilizer around the base of each tree (but not touching the tree itself).
I just received my transplants, but am unable to plant them right away - will they be ok?
If you cannot plant them immediately they will be fine for 3 or 4 days if you keep them in a cool, dark area (basement, etc.) in the original packaging. We would recommend that you get them in the ground within 5 days of receiving them.